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Care Opinion

Bladder cancer

Story from nhs.uk

"Bladder cancer"

About: Royal Victoria Hospital (Folkestone) (Folkestone)

Never never again will I go to this unit. The member of staff who did my procedure needs to be retrained. Very very painful and still is I have had this done a number of times and this was the worst I have ever had for pain. I will go to Kent and Canterbury Hospital from now on.

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Responses

Response from Sally Smith, Chief Nurse and Director Of Quality, East Kent Hospitals University NHS Foundation Trust 8 years ago
Sally Smith
Chief Nurse and Director Of Quality,
East Kent Hospitals University NHS Foundation Trust

Submitted on 22/06/2015 at 08:43
Published on Care Opinion at 11:39

picture of Sally Smith

Thank you for taking the trouble to write in and give us this feedback. I am so sorry to hear that you had a distressing time. If you would like me to look into what happened please email me on sally.smith2@nhs.net. Apologies again for what sounds a very painful experience.

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Response from Royal Victoria Hospital (Folkestone) 8 years ago
Royal Victoria Hospital (Folkestone)

Submitted on 29/07/2015 at 21:04
Published on nhs.uk on 31/07/2015 at 02:31

I'm really sorry to hear this. Please will you contact the Patient Advice and Liaison Service on 01227 8643145 or 01227 783145 (there may be answer phones, but please leave a message) or email us at ekh-tr.PALS@nhs.net as we need to look into what has happened.

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