"Good and bad care: my father's experience in the EDU"
About: Wexham Park Hospital / Accident and emergency Wexham Park Hospital Accident and emergency Slough SL2 4HL
Posted by Valeria (as ),
My 94 year old father was admitted to the EDU at approximately 3 am following a fall in his home. As soon as I heard the news I went to Wexham Park Hospital and arrived at approximately 9:45 am.
On being informed that my father was in room 10 immediately opposite the information desk I entered to find him in great distress. He was lying in a bed saturated in urine with his penis exposed. He was crying and loudly shouting, 'Help me, please help me! ' later on he told me that he had been shouting for help for 'a very long time and no one came. ' My father cannot sit up unaided and was unable to use the urine bottle provided.
I immediately reported my father's situation to the nurse on duty and was told that this particular oversight was due to the change over of staff. This is not a good enough excuse and the procedure requires an immediate policy review as it demonstrates exceedingly poor practice. My complaint was instantly dealt with, my father calmed down and even began to share jokes with personnel who came to help his aid.
When the NHS works well it is can be very good. The following personnel should be complimented for their prompt action, caring, respectful, compassionate attitude and professional expertise:
-Nikki Stewart - a lovely young woman who is going to make an excellent nurse
-Minoeska Teeuwen - a skilled and supportive occupational therapist
-Ligita Svagzalte - a supportive and articulate young staff nurse
- Vismarree - calm, caring and kind
-Mr Litchfield - A&E consultant - a man who doesn't waste time, acts promptly and provides concise, clear diagnoses and advice. A man who inspires confidence.
These people work under immense pressure in a system which is far from perfect. During the day I witnessed examples of poor, sloppy nursing practice, but, I also witnessed practitioners who deserve recognition and thanks.