"I was impressed with the communication ..."
About: Lister Hospital Lister Hospital Stevenage SG1 4AB
What I liked
I was impressed with the communication prior to my stay in hospital, for the most part it was fast and helpful.
When actually in hospital I have to say that my consultant had a kind manner and explained everything just prior to surgery. This made me feel much more confident.
The food was lovely and the ladies that brought it round couldn't do enough, so thank you.
What could be improved
I am aware that the nurses have a very difficult job but the attitude is horrendous. While in hospital following thyroid surgery I noticed that (not all but) most of the nurses seemed fed up and not in the least bit interested in taking care of their patients. One woman in the bed opposite me found it hard to get in and out of bed to go to the toilet, she was asking for assistance and calling out for over an hour while the nurses went about other business. I woke on my last day to hear a nurse discussing me and my bad nights sleep with the patient in the next bed, saying she shouldn't have to put up with people snoring (embarrassing enough for me as it is!!). I was moved in the middle of the night to another ward because someone needed my bed and then the following morning I was hoiked out of my bed just after breakfast so someone else could have my bed. I know they are under pressure but I was patient too.
In summery, everything before the stay in hospital and the surgery etc was top notch, but the stay on the ward was awful!