"11th June oral surgery 3 hour appointment"

About: University Dental Hospital

I was referred to the Manchester dental hospital for a consultation of taking one of my wisdom teeth out. 3:00pm appointment didn't get seen until 4:00pm. then sent for X-ray, and another hour and half wait to be seen by the consultant again the time was now 17:30. bad service from when I arrived as the receptionist was talking to themselves, and forgot to get my notes as had to go back to reception after I had already waited 30 minutes. from a customer perspective no apology for the mistake no greet no smile was unfriendly and unprofessional. Maybe a bad day for the hospital but my experience was not a good one, 3 hours for a appointment as I left at 1800 when my appointment was 1500, seems too long to keep patients waiting.

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Responses

Response from University Dental Hospital

On behalf of the University Dental Hospital of Manchester we would like to apologise for the negative experience you had when attending for your appointment. We aim to ensure appointment times are adhered to and a high level of customer service delivered, unfortunately, sometimes unforeseen circumstances mean that this is not always the case. As this is an anonymous comment we are unable to pin point which clinic this was and therefore why your delay was experienced, if you would like further information on this please contact our PALS department at pals.cmft.nhs.uk or on 0161 276 8686. The Patient Experience Team Central Manchester University Hospitals NHS Foundation Trust

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