"Unimpressed with urology at Barnslay"

About: Barnsley Hospital / Urology

(as the patient),

Just about everything could have been better during my stay at Barnsley General. I was treated for a kidney stone at Barnsley, on ward 31. The morning after admission the food I was given was terrible, as was the cleanliness that I saw.

There was a total lack of information for me on the ward (didn't know where to wash, what was happening or who the named nurses and doctors were). The wrong food was sent, or it was very cold or even not available!

Some of the nursing staff were grumpy acting on the ward, I heard some staff swearing and others not helpful.

The shower room I used was filthy, the shower head fell off and there was nowhere to put yours clothes.

I was told to give urine samples every time I went to toilet, but then given wrong name and no sample bottles.

There was no television or internet access.

I was told there would be an appointment for me in 2 weeks. 6 weeks later I had to ring about it and was given an appointment. They forgot about me on the day, should have had an x-ray, I then explained to the appropriate department, who said they would get back to me. But they didn't. Overall I am pretty disgusted with the way I was treated.

I will try avoid Barnsley Hospital at all costs.

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Response from Barnsley Patient and Public Involvement Forum

My name is Lucy Hainsworth, and I am the Forum Support Officer for Barnsley Patient and Public Involvement (PPI) in Health Forums.

The Forums are a group of volunteers set-up by the government to independently monitor the NHS and involves public opinion in decisions which are made by the NHS on a local level, these include issues such as Hospital Disabled Toilet facilities (which are now undergoing refurbishment at Barnsley Hospital) etc.

We are hoping to undertake a project to look at Assistance with feeding for vulnerable patients at Barnsley Hospital, and across South Yorkshire, to see whether there is a need for improvement in the help they receive, to ensure they are more comfortable and receive the nutrients they need in order to recover.

We also try to keep up-to-date with peoples opinions on the levels of cleanliness, and where there seems to be a problem, we can go in and inspect.

I notice that you have commented on the poor food at Barnsley Hospital, aswell as a poor level of cleanliness, and wondered if you would be willing to expand on this (anonymously) to help us in this project.

If you would like to be involved, please e-mail me your story and opinions to :


Thank you


Lucy Hainsworth

Forum Support Officer

CPPIH In-house South Yorkshire