"Long wait for short procedure"

About: Addenbrooke's Hospital

Arrived at 7am for a hip injection. Waited until 3.30 to have anaesthetic. Had to beg for some water at 11. After injection waited 2hrs and 15 minutes in recovery room for the sole reason that nobody was available to help the nurse push my bed back into ward. All in all I spent 12 and 1/2 hr in Addenbrookes for a 1/2 hr intervention. I cannot blame anybody in particular as staff were friendly and seemingly doing their best in a world of chaos. I wonder if it would be a possibility to have patients coming at staggered times? Maybe a batch for morning and another one for afternoon ? The wait inside hospital before any intervention can build up tension and stress that patients could do without.

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Responses

Response from Addenbrooke's Hospital

Thank you for letting us know about your experience of Addenbrooke's Orthopaedic Department. I am sorry to hear that you had such a long wait for your procedure: your comments and suggestion will be passed to the relevant staff. If you would like us to look into your individual circumstances and respond to you personally, please do not hesitate to contact the Patient Advice and Liason Service (PALS) on 01223 216756 or email pals@addenbrookes.nhs.uk. Complaints and PALS Manager

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