"accident and emergancy"

About: Hull Royal Infirmary

ambulance crew was fantastic in supporting me, I had arrived and the ambulance crew had to remain until I was booked in 40 mins later, for me this is not acceptable when they could be out attending more patients, there was only 1 person booking in all emergency patients, why? I spent over 3 hrs in the first section before being moved to main emergency area. I needed the toilet and my friend requested assistant to be told I needed to wait for nurse to attend me, she said to the person at the desk that I was desperate and she was told I needed to wait and that they would clean me if I wet myself, seriously how bad is that. I kept asking please unlock my knee but they refused and that they needed to do an MRI scan which I was informed I would have on the 10th they sent me for an x-ray and they even got that information wrong saying it was my right knee, when it was the left one affected. I stayed on the emergency ward until 7.00 in the morning and was sent home in a taxi with no pain relief, knee still locked and no support. my knee unlocked it self after 31hrs of pain and when I attended on the 10th to be told I would not have the MRI scan and would be in 4 to 6 weeks and they said they needed to see my knee locked, where were they for the 31hrs it was locked. they put a brace on my knee and sent me home. no one seems to communicate after asking me the same questions over and over. I would also comment that this does not reflect another hospital I have stayed in which was really good in their services

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Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience in the Accident and Emergency (A&E) Department and the difficulties you had. We will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email pals@hey.nhs.uk. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Department Hull and East Yorkshire Hospitals NHS Trust.

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