"A busy A&E department that still sees the patients..."
About: Torbay Hospital Torbay Hospital Torquay TQ2 7AA
My mother was taken into Torbay Hospital's A&E Department after a fall in her back garden. The ambulance team were great, working well together and setting everyone at ease. Once at the hospital, the (busy as usual) A&E staff did a great job of both identifying the injury and getting to the underlying cause, and suggesting a care plan that would get her the follow-up care she needed as quickly as possible. They did all this while still seeing my mother and the two worried men fussing over her as human beings rather than statistics or a collection of symptoms and injuries, helping us to discuss the best options for my mother's treatment. While the whole staff group involved in her admittance and treatment performed magnificently and worked together as a team to deliver better service to not only my mother but the regular stream of injuries and patients arriving before and after us, two individuals stood out. They managed to blend the desire to see the patient receive the best treatment with the sensitivity and compassion to take the patient's and relatives' feelings and desires into account, showing a great balance of commitment to professional medical care and a willingness to engage with people about their treatment that shows a degree of commitment to the role and integrity to the highest ideals of their profession. They managed to do this in the face of constant demands for their attention. The recent headlines for the NHS throughout England with nursing and care scandals, and in the South West with black alerts in several Trusts paints a bleak picture, but my observations of the Torbay A&E team this evening show that while the Hospital itself is not immune to the issues faced elsewhere, there are some incredible, talented, passionate and caring people working at Torbay Hospital, and that should be acknowledged.