"not a lot"

About: Lister Hospital

(as the patient),

What I liked

not a lot

What could be improved

Clinics,

I had an outpatient app, and as i was seen before in march by the reg I was seeing the consultant this time, But after waiting 1hr and 20 mins I was seen by another Dr who told me i needed to see the Consultant, when i explained that i thought i was seeing the consultant he informed me that he (the consultant) had left early, The dr tried to get the consultant on the phone, while this was happening the dr picked up a set of notes, went next door and saw another patient whilst in the middle of my consultation! not only that then came back in a dictated a letter about the other man infront of me and my daughter. (what happens about patient privacy) so we now know all about the poor mans problems. When the Dr spoke to me after speaking to the consultant he was very rude when I told him i was unhappy with the treatment offered to me as i had already had that treatment ( if he had read my notes he would of know that),. He then went on to say that he will have a car parking ticket if i didn't leave soon, I find this very unacceptable and was very upset when i left the department. On a brighter note the nurse was very kind and explained when i left that the consultant would be in touch.

Anything else?

I have been an inpatient on many occassions, and wondered why the Lister hasn't got up to date tv/phones/internet avaliable at bedsides like most other hospitals that i have been to, have. This would make alot of peoples stay with the Lister more comfortable.

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Responses

Response from Lister Hospital

Thank you for your comments and we agree with you that how you were treated in this one clinic was unacceptable and deserves to be investigated formally as a complaint. The actions of two individuals have led you to have a very poor view of our care and treatment, which is not very fair on everyone else. If you are willing to e-mail your concerns to generalenquiries.enh-tr@nhs.net, then we will raise them formally through the Trust’s complaints process – at the very least you deserve and explanation as to what went wrong and an apology from the Trust.

On a separate note, the Trust was in the process up until two years ago of putting in place pay-for phone, TV and internet access services for inpatients using one of two nationally-approved services working to NHS contracts. Unfortunately they pulled out of the scheme and we have been attempting to source an affordable new partner for this important patient service ever since.

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