"unfair reviews"

I am a patient at the Becklin centre ward 3, & feel after reading the first handful of reviews that its not justified, the care i am receiving is first class. Its the first time I've been in a place like this & was expecting one flew over the cuckoos nest but it has been great, the staff have nearly all been extremely compassionate though i do understand the lady with the menu problem as i had a similar problem which was caused by a member of staff on a power trip, but that a side the doctor has been very informative & has given me hope with a plan i am working towards getting better, so i feel on the whole the hospital is getting a rough deal.

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Response from Clare Blackburn, PALS, Complaints & Claims Manager, Leeds and York NHS Partnership NHS Foundation Trust

Dear Scott

Thank you very much for the lovely feedback you have given to Ward 3 Becklin Centre in Leeds.

All of the staff work very hard to provide good care for all that use our services and I’m really pleased you found your time with the service so helpful. I will pass on your positive comments to all the staff concerned.

I will raise with the Ward Manager the issue you have raised about a particular member of staff if you feel that would be helpful.

Thank you once again and I’d like to wish you all the best in your recovery.

Kind regards,

Clare Blackburn

PALS & Complaints Manager

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