"Transferred to Good Hope hospital due to poor care..."

About: Birmingham Women's Hospital

Attended three ante natal appointments at the hospital before deciding to transfer to the other side of the city and a new Trust. Staff I saw spoke poor English which made the ultrasound very challenging added on top of that trainee midwives and a 4-hour wait to see a Consultant and being expected to wait in a small waiting room with no window, air or enough seating was outside of what I would expect for NHS care in the UK. The hospital clearly serves a wide range of social, racial and ethnic groups of people from across the city and are not reflective of the area in which the hospital is located. I felt uncomfortable with staff and the receptionists and booking clerks were not abrupt and rude. All-in-all I did not enjoy any aspect of the "care" I received at the hospital and did not want my baby born there. I therefore exercised my right to choose where to give birth to my baby.

Story from NHS Choices

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Response from Birmingham Women's Hospital

Thank you so much for leaving your feedback. I'm so sorry that our service disappointed you. I have fed your comments back to the sonography team who are grateful for the opportunity to reflect and improve on their service. Should you choose to use us again, please know we have a wonderful Interpreting Services team which we obviously were not able to link you to. Please get in touch with our PALS team on 0121 627 2747 or our Interpreting Services team on 0797 095 7285. Thank you again for your feedback, Amy Maclean, Head of Patient Experience

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