"AE staff"

About: Queen Alexandra Hospital

Came in to AE with a huge amount of pressure in my head and some other symptoms which I have had for a while I have tried all types of pain relief with no affect so therefore I was very concerned. I know how busy AE can be so for me to come to AE ment that I was in huge discomfort. I waited for a while which I expected then when it was my turn to be seen by one of the staff not sure what there role was or who they where but I was treated very unfairly and their attitude towards me was bad. They didn't even check anything all they said was to take pain relief and to see your gp if it doesn't get any better the fact that I have done this and they were aware of this was quite upsetting all I wanted was some help and all I get basically was there's nothing I can do for you which quite frankly I am annoyed about I have never been to AE and the time I needed some help I got told there's nothing they can do surely there was something they could have done some tests or something just to put my mind at rest. I hope other people don't get treated so badly.

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Responses

Response from Marion Brown, Head of Complaints and Patient Advice & Liaison Service (PALS), Portsmouth Hospitals NHS Trust

Dear Leanne

I am sorry to hear that you were unhappy with your treatment. If you would like us to look into this further then please contact our Patient Advice & Liaison Service (PALS) on PHT.PALS@porthosp.nhs.uk and give us your details.

kind regards

Marion

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Response from Marion Brown, Head of Complaints and Patient Advice & Liaison Service (PALS), Portsmouth Hospitals NHS Trust

Response from Dr S Hunter, Chief of Service - Emergency Medicine: We would like to apologise if you felt that your pain was not managed correctly. Without being able to review the attendance fully it is difficult to comment further.

However it is important for patients to understand that the Emergency Department provides care for emergency medical conditions or injuries. Patients often present with conditions for which they are seeing their GP or where they are being managed in clinic expecting that a visit to the Emergency Department will facilitate early investigations or review.

This is not the case and the department is encouraged to ensure that patients are directed back to Primary Care in these instances.

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Response from Queen Alexandra Hospital

I am sorry to hear that you were unhappy with your treatment. If you would like us to look into this further then please contact our Patient Advice & Liaison Service (PALS) on PHT.PALS@porthosp.nhs.uk and give us your details. We would like to apologise if you felt that your pain was not managed correctly.  Without being able to review the attendance fully it is difficult to comment further.  It is important for patients to realise that the Emergency Department provides care for emergency medical conditions or injuries.  Patients often present with conditions for which they are seeing their GP or where they are being managed in clinic expecting that a visit to the Emergency Department will facilitate early investigations or review.  This is not the case and the department is encouraged by the Commissioners to ensure that patients are directed back to Primary Care in these instances.  Staff will be reminded to ensure that any acute problem is managed when patients present.

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