"My wife suffered a seizure today ..."
About: Royal Free Hospital Royal Free Hospital London NW3 2QG
Posted by Anonymous (as ),
What I liked
My wife suffered a seizure today on a bus. A paramedic was on the scene within less than 5 mins & was extremely competent. The abulance arrived about 5 mins later. the abulance crew were excellent. Very friendly & professional. At A&E the staff were brilliant; professional, efficient & very friendly. My wife was seen quickly, tests were carried out much quicker than I expected & I felt that my wife was receiving the best possible care. This even extended to tea & sanwiches for her (& several cups of tea for me!). Whilst I would have preferred that my wife had not needed to go to A&E, especially so far from home (Surrey), I was so impressed with the Royal Free. The nurses and the doctor who cared for my wife were terrific. Wonderful.
What could be improved
yes, when we left I wanted to get a taxi to Waterloo in order to get my wife home withiut using the tube etc. I was told that there was a dedicated phone in the A&E entrance which I duly used and within 5 mins we were in a taxi & on our way. And it was a very reasonably £15.
So even your taxi firm does you credit !!