"A&E experience"

About: Barnet General Hospital

I went into A&E with a suspected DVT. The staff were all friendly and explained things clearly, but had little idea of actual waiting times for each part of the process. The pre-triage assessment came after45 min wait. When I saw the triage nurse after another hour and a half they said that the previous doctor should have ordered a blood test and was apologetic that it hadn't been done. When I finally had a very good assessment by the second doctor and had had my blood test I was told the results would be 'an hour to ninety minutes.' 2 hours later I was still waiting. It was only after I asked a nurse that my blood test result was found for me and after a bit the doctor came over and explained my results. The staff were polite and helpful but I was there for five hours, from mid afternoon to evening, which is unacceptable.

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Responses

Response from Barnet General Hospital

Thanks for your comments and apologies that you were unhappy with the amount of time you spent in A&E. We do our best to see patients as quickly as possible and we will pass your feedback on to the team in A&E, as we are always looking for ways we can improve our service.

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