"Thankyou A & E"

About: Leeds General Infirmary

The medical staff were excellent, the facilities are very good, the lab support is not as fast as we were told it would be. The food and drink choices are very good, but service was decidedly slow, over 5 minutes for two coffees. Seating was not the best support for your back and organisation and movement of patients was sluggish, some of the support staff lacked the necessary understanding and soft skills to deal effectively with patient needs. However, I would give a creditable 81/100 for overall performance during my visit

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Responses

Response from Leeds General Infirmary

Dear John, Thank you for taking the time to write to us regarding your admission at Leeds General Infirmary, It is wonderful to read what patients think of our facilities, the level of care we provide and the performance of our staff. I have passed your post onto the matron for A&E who can address the areas that you have brought to our attention. With kind regards Rosie Senior nurse Patient experience

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