"Excellent Experience"

About: Frome Community Hospital

I attended the MIU with my son who had a potential broken wrist. We were booked in straight away by the very friendly receptionist who made my 10 year son relax and laugh, thank you! We were seen by the nurse within 10 minutes of arriving. My son was very well looked after and cared for. He was spoken to as the patient and was made to feel relaxed and in good hands. We had to return this morning for an x Ray as the department was closed at 6 last night when we attended. Again all the staff were brilliant. Thank you staff at Frome hospital for making my son (and me) have a pleasurable experience.

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Response from Frome Community Hospital

Thank you for taking the time to share your positive experience of one of the Trust MIU departments. The PALS Team will be pleased to pass on your comments to the MIU Manager, and the team in Frome. I hope that your son makes a good recovery, and if the Patient Advice and Liaison Service, PALS, can be of further assistance in the fuTure, please do not hesitate to contact us on Tel No. 01278 432022 or email us at pals@sompar.nhs.uk With kind regards Karen PALS

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