"Don't like to rush do they!"

About: New Cross Hospital

Appointment time 8:45 - however they don't appear to start work till gone 9! Then it's time for a chin wag and time to settle in and get a cuppa. I'm sorry but I have a job to do too and need to get back to it so if I could please interrupt your socialising and endless walking backwards and forwards that would be fantastic. I pay for this service so please treat me with a little more respect and not an inconvenience to your day

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Responses

Response from The Royal Wolverhampton NHS Trust

Thank you for taking the time to post your comments relating to your recent experience at our hospital. I am sorry for any distress that this matter has caused you.

To enable me to look further into your concerns, I would be grateful if you can contact the Patient Advice and Liaison Service (PALS) on 01902 695362, who can assist you further.

Kindest regards

Carol Bott

Head of Patient Experience and Public Involvement

Response from New Cross Hospital

Thank you for taking the time to post your comments, relating to your recent patient experience at our hospital. I am sorry for any distress that this matter has caused you. To enable me to look into your concerns, I would be grateful if you can contact our Patent Advice and Liaison Service (PALS) on 01902 605362 who can assist you further. Kindest regards Carol Bott Head of Patient Experience and Public Involvement

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