"No patient transport for my urgent clinic appointment"

About: North West Ambulance Service NHS Trust / Patient transport service Salford Royal / Nephrology

(as the patient),

I booked Patient Transport for today about 3 weeks ago with regard to the fitting of a Fistula.

I had been wating nearly 2 hours and decided to ring them the lady said they hadn't got a vehicle for me and she would contact the operator and find out. I asked her if she would let Renal know I would be late.

And she phoned me back to say the nurses had said the Doctor won't wait and they cancelled the appointment. I now have to wait another month for an appointment which I believe is urgent.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Deborah Gallagher, Patient Experience Support Officer, Patient Experience, North West Ambulance Service

picture of Deborah Gallagher

Thank you for taking the time to share your experience with us. We are very sorry to hear about this incident and would like an opportunity to explore this further so that we can find out what happened and so try to ensure that a situation like this does not happen in the future.

If you do wish to take this further and share some further details with us, if you could contact our Patient Experience team either by email at patient.experience@nwas.nhs.uk or by phone: 0345 112 6500 between the hours of 10am and 3pm, Monday to Friday.

As it was Salford Royal that you were travelling to North West Ambulance Service provides Patient Transport to this hospital for patients who live in the Cheshire, Merseyside, Cumbria and Lancashire area. If however you do live in the Manchester area, then you will need to contact Arriva Transport Solutions about this incident. They can be contacted at patientcustomerservices@arriva.co.uk

  • {{helpful}} of {{total()}} people think this response is helpful

Response from Salford Royal

Thank you for taking the time to share your experience with us. We are very sorry to hear about this incident and would like an opportunity to explore this further so that we can find out what happened and so try to ensure that a situation like this does not happen in the future. If you do wish to take this further and share some further details with us, if you could contact the North West Ambulance Service (NWAS) Patient Experience team either by email at patient.experience@nwas.nhs.uk or by phone: 0345 112 6500 between the hours of 10am and 3pm, Monday to Friday. As it was Salford Royal that you were travelling to it is NWAS who provides Patient Transport to this hospital for patients who live in the Cheshire, Merseyside, Cumbria and Lancashire area. If however you do live in the Manchester area, then you will need to contact Arriva Transport Solutions about this incident. They can be contacted at patientcustomerservices@arriva.co.uk.

  • {{helpful}} of {{total()}} people think this response is helpful