"A happy NHS voice"

About: Darent Valley Hospital

Having left a message regarding an outpatient appointment query, I received a return phone call from a pleasant, helpful, happy person. It made such a difference to speak to someone who genuinely wanted to help, was friendly on the phone and didn't make me feel like and inconvenience. So much was the impact of their call, I emailed the hospital and left this review. I wish I spoke to more people like them.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Darent Valley Hospital

Thank you for posting this lovely review regarding our outpatients appointments office, your feedback has been passed onto the department. Reading that the staff member was happy, helpful and friendly is everything we desire from our staff and what our patients deserve. With best wishes The Communications Team Darent Valley Hospital

  • {{helpful}} of {{total()}} people think this response is helpful