"nothing"

About: Queen's Hospital (Romford)

(as the patient),

What I liked

nothing

What could be improved

the way you care

Anything else?

This is one of the worst experiences at the hospital. I was made to wait for two hours at A and E even when i had serious injuries. NO discharge summary was provided. Few weeks later, when i came to get a copy of the discharge summary, I am told they didn't have a record of my admission at all. A letter to A and E secretary went un-answered. I was then re-directed to Medical records department. They further redirected me to PALs office. I wrote a written request for discharge summary. Now, PALs office do not have a record of my request. So I made an other request and was told to wait for 5-10 working days. It's seven months and i still do not have a discharge summary.

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