"Why does Charing Cross not want to save money?"

I have written a couple of emails to one of your consultants asking for basic advice on medication increase/decrease etc stuff that does not need face to face interview or appointment as I believed this to be saving resources and face to face appointments to those in more need thus reducing waiting times and the NHS money that I keep hearing they don't have enough of. Yet the consultant couldn't be bothered to reply, nor their registrar who it could have been forwarded to not even an acknowledgment from the secretary. So I had to get my GP to book urgent appointments on all three occasions. Is it hospital policy to not reply to emails and waste resources? Or is it NHS policy? I'd really like to know why you can't step into the current century, what's holding you back? Replies can be encrypted and sent to emails noted on patients details on file so please don't give me the data protection act as an excuse. Because that's all it would be I work in the industry making and auditing data protection breaches.