"Exemplary treatment"

About: Chester Le Street Hospital

I saw the gynae clinic here, within one week of seeing my GP. I was anxious about what would happen, but was impressed throughout - everyone introduced themselves by name, the processes were clearly explained, the environment was pleasant and very clean, and most importantly of all, attention to my privacy/dignity/feelings was continuous. I found all the staff cheerful, polite, informative and attentive, and had all my tests/investigations completed in one day which I had not expected. I cannot rate this highly enough and as a nurse myself, felt the nursing staff particularly were a credit to their profession. If you have to attend this hospital's rapid-access gynae clinic, you will hopefully have your fears allayed, and I have never received such efficient and kind care. Many thanks.

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Response from Chester Le Street Hospital

Thank you for providing feedback on your recent visit to the Gynaecology Clinic at Chester le Street Hospital. I am very pleased to hear that you had a positive experience and that you are happy with the care you received. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your very kind comments will be shared with the Matron to pass onto the staff on your behalf. I know they will be encouraged by your positive comments. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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