"Waiting time & attitude of staff really isn't..."
About: Queen Elizabeth I I Hospital (Welwyn Garden City) Queen Elizabeth I I Hospital (Welwyn Garden City) Welwyn Garden City AL7 4HQ
I was referred to the Vicki Adkins Breast unit following an appointment with my doctor on 8th May. If you've ever found a lump in your breast you will appreciate how terrifying it is having to wait for an appointment but was told I would get seen within the 2 week guideline. I received a call on 18th June suggesting an appointment the following day. I say suggesting, the call was took the tone that if I didn't take it, there was no guarantee I would be seen later that week. I arrived 15 minutes early to a pretty packed waiting room, went to the reception and met somebody who is clearly in the wrong job. No compassion or manners, more interested in talking to a colleague about food shopping. Told to fill in a form and wait. I waited for almost an hour and a half before meeting a lovely consultant, they were great. After being examined I was told I needed a mammogram / ultrasound / biopsy and would hear within 2 weeks. Why on earth could this not be done whilst I was there? Today I received my appointment, 11th June, this is 5 weeks after being referred and nearly 6 weeks after finding a lump, surely this is an unacceptable time frame for somebody who is sick with worry? Looking at the Breast Cancer Care Forum, everybody is seen, tested and receiving their results within 2 weeks of visiting their doctors, why can't this happen at the QE2, my gut feel is the transition to the new wing is a priority.