"Lots of Staff about ,till want help."

About: Queen Elizabeth Hospital (Greater London)

Lots of staff about at main area all the time, till you want someone.very noisey ,all speaking quite loud in different accents not understanding each other., .None know what's happen. Mum saw 7 Drs whilst in A&E yesterday but none knew anything from others . Was in A&E for 8 hours.before going to a ward....She is Diabetic not given any drink or food whilst there...This is 2nd addmission in this month for same reason..

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Response from Queen Elizabeth Hospital

I am sorry to read your comments about your recent visit to the Emergency Department (ED). All of our staff in ED are trained to carry out their duties with due care and professionalism. I do apologise that this has not been your experience on this occasion. I will be highlighting the points you raised to the whole team at via email and also your comments will be raised at our monthly Ed Governance meetings so that we can learn from this with the aim of improving the future level of care we provide to our patients. If you would like your concerns investigated further and receive a formal response please contact the Patient Advice & Liaison Service (PALS) team at the Queen Elizabeth Hospital on 020 8836 4592. Thank you for taking the time to provide feedback. Tracey Murphy Matron Emergency Department Queen Elizabeth Hospital Lewisham and Greenwich NHS Trust

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