"life changing surgery"

About: Manchester Royal Infirmary

my daughter was admitted to an emergency ward as she had bloods done and doctor was concerned about the white cell count and the crp levels, so wanted her to have urgent CT scan. She had never been in hospital before and was very poorly and didn't know what to expect. the nurses didn't tell her what they were doing and what for. The urgent CT scan didn't take place til the following Tuesday 4 days later and by this time the consultant had made up their mind she was suffering from an illness, so prescribed steroids. they discharged her on the Thursday 7th May for her only to have been rushed into another hospital by ambulance for life saving surgery. I am totally disgusted with the treatment she suffered and what she has been put through. I would never send any family member to this hospital for anything. Wythenshawe hospital is a much better place to be treated

Story from NHS Choices

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Responses

Response from Central Manchester University Hospitals NHS Foundation Trust

We were very sorry to receive your comments and concerns via the NHS Choices / Patient Opinion website about you and your daughter’s experiences at the Manchester Royal Infirmary. It would always be our expectation that the plan of care for a patient is explained to them and we apologise if this was not your daughter’s experience. However, it is very difficult to be able to respond accurately to the specific concerns you have raised without having your daughters details to enable us to investigate in detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk they will be happy to discuss this with you