"Two week stay in ward 32"

About: Darlington Memorial Hospital

I am a young women who had never before been admitted into hospital and I have fears and anxiety when it comes to medical things. I was admitted with abdominal pain and stayed in ward 31 for 3 days and was transferred to 32 for 11 days. The entire staff on ward 32 in particular are a credit to their profession. I was kept calm and felt like I was safe and cared for at all times. Although I had a rather unpleasant experience during my endoscopy, the ward sister was only too happy to deal with my situation and follow through with my complaint, resulting in a very positive outcome. My condition was not fully diagnosed (I have pancreatitis with an unknown cause as of yet) but I constantly felt important and I was treated with the upmost dignity and respect. Thank you very much to all staff on both wards!

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Responses

Response from Darlington Memorial Hospital

Dear Ruth Thank you for providing feedback on your recent admission to Darlington Memorial Hospital and in particular Wards 31 and 32. I am very pleased to hear that you had a positive experience and that you are happy with the care you received. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your very kind comments will be shared with both the Ward Sisters and the Matron to pass on to the staff on your behalf. I know they will be encouraged by your positive comments. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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