"Ward 16"

About: Royal Bournemouth General Hospital

My father was admitted here after his doctor had referred Him. He was unable to breath when he was sitting up. As he is in a wheelchair this isn't good. He had a scan 6 weeks earlier which showe'd his apendix was swolen, as my father is unable to feel the pain due to his paralysis they ruled it out. He was admitted late at night. Then was discharged the next day without doing any other scans or tests, as they said he could breath alright when he is lying down. So he went home, didn't sleep at all because of the discomfort and was then referred to another hospital where they are now doing the tests. How can bournemouth hospital send someone home without finding out what is going on. And the answer that he can breath while lying down isn't a solution. I will never go back to this hospital because they just don't care.

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Responses

Response from Royal Bournemouth General Hospital

Dear ‘Jazmin08’ I sincerely apologise that your father did not receive the compassionate care you and we would hope for during his stay on Ward 16. Due to the nature of your comments I have taken them to the Senior Nurse and Matron of the department for them to respond directly to the points you have raised. Please be assured once we have more information we will submit a further more detailed response regarding your concerns. In the meantime it would be helpful if you could contact our Patient Advice and Liaison Service (PALS) on 01202 704886 or pals@rbch.nhs.uk to give them more details about your fathers visit to the hospital. Regards Sue Mellor Head of Patient Engagement

Response from Sue Mellor, Patient Experience Lead, Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust

Dear ‘Jazmin08’

As promised I would like to update you following my liaison with the Ward Sister as per my previous offer. She obviously feels that your comments are so significant that she would like to extend to you the opportunity to speak with you directly. Please see below.

"Thank you for taking the time and effort to provide valuable feedback about your father’s recent hospital experience. As Ward Sister I always welcome feedback, it allows us as a ward to learn, improve quality and ultimately improve the patient experience.

I am really sorry that your fathers experience was not as you would have expected and that your father did not receive the compassionate care we strive to deliver and pride ourselves on on Ward 16. I understand in your fathers opinion his hospital experience led him to have a disturbed night sleep; and again I am sorry for this.

I would like to invite you to contact me on 01202 704717 so we can make an appointment to meet discuss and both your nursing and medical concerns further.

Regards

Andrea Dearsley Ward 16 Sister"

I do hope that you will make contact with Sister Dearsley and if we could be of any further help then please do get in touch.

Kind regards

Sue Mellor

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