"Long wait. Good service"

After reading other reviews I arrived at 0635 to wait for morning registration. There were 7 people already there and plenty of people showed up as 0730 arrived. Five people were let in for morning registration and I collected a ticket to come back for 1330 for the afternoon session. I was the assessed, had an X-ray, talked through the X-ray, and finally had the dental work. It'd be great if I was seen quicker and the wait times between the seeing the various people was shorter. I can't really complaint though as it was free and everyone I came in contact with was pleasant and very professional.

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Responses

Response from Birmingham Dental Hospital

Dear Philip Thank you for your helpful feedback and I am pleased to read that you found everyone you came into contact with pleasant and professional. Birmingham Dental Hospital recognises that the current ticket-allocation system means that some patients have a long wait to be seen, and is working with commissioners to see how this can be improved. Alison Last Associate Director of Patient Experience Birmingham Community Healthcare Trust

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