"A&E was effective, staff in ..."

About: The Royal London Hospital

(as the patient),

What I liked

A&E was effective, staff in theatre were good, my doctor communicated well with me about my care.

What could be improved

My treatment on the two wards I stayed on was horrendous. I had to obtain and cite the hospital's own policy in order to get my dietary needs met. there were issues with my medication chart that were not resolved and meant that I did not receive appropriate pain relief overnight. I would have to ask nursing staff to remove soiled items (bandages, used syringes from oral meds, bowls from toothbrushing / toiletting) from my bed or they would be left for many hours. I had to manage my own care, reminding nursing staff that I needed to see doctors or other departments. I had an allergic reaction to some medication I was taking (hallucinations) and when I asked a nurse for help was told that I was just 'tired or dehydrated' and was left unattended until a staff member from the allied health dept (physio) happened to come to see me and notice that I was not ok. With the exception of one or two nurses, care lacked any dignity or respect and my difficult experience of staying on the wards was more significant to my well-being than my actual accident and surgery.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››