"Absolutely appalling !"

About: Queen's Hospital (Romford)

I am discarded by the service provided by this hospital, for 6 years my mother has been visiting this hospital and had 8 operations trying to treat something that was not causing a problem. This jusy show how unstructured the system of the hospital is and nobody is trained enough making the decisions. She has been passed around from doctor to doctor with no knowledge transfer and each one of them was giving her different diagnosis, which now is has caused horrible results. Apart from being disorganised, the treatment of the nurses is negligent and unconsidered, after her latest operation that has taken 8 hours she was asked to go home almost immediately when she could not stand, nevertheless after we have refused to take the risk taking her home she has been given horrible care during the day/nigh she stayed there, the medication was not controlled which made her vomit and get medication poisoning, i have dozens of reasons why i would never send my worst enemy to this hospital ...

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Responses

Response from Queen's Hospital

I am concerned to hear of the care provided to your mother and would like to look into this further. Thank you for taking the time to raise this with us. Please contact me through our PALS team on 01708 435 454 or email PALS@bhrhospitals.nhs.uk with more information. Yours sincerely Nadeem Moghal Medical Director

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