"Regarding blood testing."

About: St Mary's Hospital

I recently attended here for a blood test and as a healthcare professional myself, was shocked at the conduct of the phlebotomist who took my blood. The phelbotomist: - Did not wear gloves. - Wiped blood away from my arm with their finger - Had false nails/gel nails which were quite obviously growing out. Despite being behind on the appointment times, their colleague happily sat there and chatted for several minutes after their patient left, when they could have been dealing with another patient. Not on time, very poor infection control techniques, lack of adherance to uniform policy and basic hand hygiene - I didn't see them clean their hands either.

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Responses

Response from St Mary's Hospital

Thank you for taking the time to post this valuable feedback, and I am sorry that your experience was not a positive one. Your comments have been shared with the manager of the service, who will ensure that this is investigated, and that messages are reinforced to all staff about conduct and infection control policies. As you will appreciate as this is an anonymous post we are unable to address specific details, but please be assured this will be looked into and lessons learnt from your valuable feedback. Once again thank you for taking the time to share this.

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