"Disgraceful!"

About: Birmingham Women's Hospital

I'm Appalled with this hospital and it's staff! And I'm going to tell you exactly why. On arrival at the gyno clinic I passed my letter to the person behind the desk who was busy talking to another nurse about chocolate! The nurse then looked at me and said you have you use the computer to check in..... Ok I say, I can do that ...After doing so, I take my seat in the waiting area where I sit and wait to see my consultant. Whilst waiting anxiously I see a women who I can only assume wasn't well, and needed a small amount of help, but as she walked away the three nurses at reception where clearly making fun of her and her appearance...... I continued to wait for my appointment and my consultant walked past one minute before my appointment time, to say to one of the nurses, I'm going .... I then here my name being called to see someone I was not expecting to see. This is not acceptable and I will not tolerate this.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Birmingham Women's Hospital

We are sorry to hear about your experience and are very concerned with the issues you have raised. Thank you for taking the time to feedback and your comments will be shared with the Gynaecology Team and Managers. If you would like to speak to someone further about your experience, please contact the PALS Team on 0121 627 2747 as they can look into the issues you have raised further and can provide support and a friendly listening ear. We work hard to provide a good quality service at the Women's and so it is really disappointing to hear that you had a negative experience with us. Once again, thank you for raising these issues, they will be looked into. With best wishes, Birmingham Women's Hospital

  • {{helpful}} of {{total()}} people think this response is helpful