"Parking fine dropping someone off in a&e"

About: Royal Free Hospital / Accident and emergency

(as a friend),

I was asked by a 111 controller to take an elderly neighbour (with complex medical issues) to the Royal Free and that I could park in the drop off bays at a&e. The 11 controller assured me this would be fine and was quite demanding that I took the patient to hospital.

This was an emergency as the patient had had a fall at home and had been unconcious and was unable to walk unaided to get treatment. I stayed with her until she had been seen by a doctor.

I was unaware there was a restriction in parking in the drop off bays, and I did not notice any information or tickets machines. It was dark and it's not very well lit.

I have paid the parking fine and am now appealing against it. There really needs to be better signage of parking restrictions.

Next time I call 111 I'll ask them to send an ambulance.

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Responses

Response from Communications Team, Royal Free London NHS Foundation Trust

picture of Communications Team

Hi Mandy. Sorry to hear about that. If you'd like to email rf.communications@nhs.net with more details we can look into this for you?

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