"a&e I am 89 with eye issues, 2 hours a&e, 2 hours..."

About: Royal Surrey County Hospital

Rangeye clinic, told go to a&e , waited 2hours saw er, who said i should go to eye clinic, waird 2 hours didnt see a dr , just very hard, so have to go back and see what happens... If, when we first arrived at the clinic we had been told, honestly, If, when we first arrived at the clinic we had been told, honestly, that the wait would be at least 4 hours we would probably have decided to leave, not clogged up the queue (can't clog up the waiting room as it is far too big, and that is an indication of the problems this department has). If, when we went to A&E they had done as we were told in the first place and referred us direct to the Eye Clinic from triage we could probably have got onto the end of the morning clinic, been seen by an experienced ophthalmic specialist, and left with an idea of what to do, if we needed to do anything at all. If, when we went to A&E they had done as we were told in the first place and referred us direct to the Eye Clinic from triage we could probably have got onto the end of the morning clinic, been seen by an experienced ophthalmic specialist, and left with an idea of what to do, if we needed to do anything at all.

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Responses

Response from Royal Surrey County Hospital

Good afternoon, Thank you for taking the time to share your feedback. We are sorry to hear that you didn't have an altogether positive experience. Just to make you aware, all emergency eye patients are sent to A&E to be triaged. Quite often, patients then have to be referred on to the eye clinic to see the Emergency doctor. Even if a patient rings the eye clinic, they will always need to go to A&E to be registered and triaged. This is the process we follow. The Department of Health's turnaround target from the arrival of a patient in A&E to discharge or referral is four hours. I can see from your message that you were seen in two hours (in A&E) which is great news. We do however, want to look into why you had to wait for two hours in Ophthalmology. So that we can gather more information, please could you email us on rsc-tr.communications@nhs.net ? Kind regards.

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