"A long time waiting for a final decision"

About: Lincoln County Hospital / Accident and emergency Lincoln County Hospital / Cardiology

(as the patient),

In mid-May, around midnight I was admitted to the A&E department with a racing heart beat. This has happened before and usually I receive an injection of some type which slows the heart beat down. The same procedure happened this time and as before I was kept in overnight for observation.

This time I was left on a trolley all night in a holding bay and was given breakfast at 7am after having no sleep all night. At about 9am I was seen by a doctor who informed me I could go home, so I waited for a nurse to remove my canula and disconnect me from the monitor. After 30mins I asked a nurse when I was going to be seen to which she replied I will see Sister. The Sister came to see me and informed me that I had to see the Cardiac team so I was being admitted to a ward.

About an hour later I saw another doctor who examined me and told me I was to see the cardiac team who would be making a plan for me. I was still on the same trolley in the same holding bay and noticed many people who came in after me were going on the same ward that I was supposed to be admitted to.

At 12.30pm I was asked if I could vacate the trolley as it was needed for another patient so I willingly obliged. I was taken to a waiting room put in a comfy chair and left until 2:45pm when my patience was starting to wear thin and went back to see Sister and asked to be discharged. Sister acknowledged that I had been very patient and asked me to go back to the waiting room where a nurse would come and see to me.

I waited a further 30mins when a nurse came in, asked what had happened and asked if I could allow her some time to try and sort things out. I waited till 4pm and went to see the nurse who was at her station. I asked please can you tell me what is happening? she replied a cardiac nurse was coming to see me but was dealing with a case in Resus. I asked her why she had not informed me but she just ignored me and carried on writing.

I was finally called in to see the cardiac nurse who could not apologise enough for the treatment I had received. She told me that I should have been discharged that morning and was not aware that I was still there.

This experience has left me with a painful back which has not helped the Sciatica I am suffering with.

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Responses

Response from United Lincolnshire Hospitals NHS Trust

Dear Chefpaul

Thank you for sharing your feedback with us. I am very sorry to read of your concern and poor experience at Lincoln County Hospital. So I can investigate your concerns with the appropriate members of staff please can you contact Sharon Kidd, our Patient Experience Manager with your details. She can contacted on 01476 464560 or Sharon.kidd@ulh.nhs.uk

Regards

Tracy Bell

Matron