"Outpatients X-Ray: efficient, but room for improvement"

About: Royal Hallamshire Hospital

(as the patient),

Very efficient service at the x-ray department this morning - was very impressed that there was a walk in service and was in and out within 30 minutes - the x-ray itself must have taken less than 2 minutes!

There was very little information on the letter given to me by my GP so got lost in the hospital to start with (lots of signs to radiology, medical imaging etc! ).

I think there is some room for improvement around the manner of the staff. They did not introduce themselves and gave me very little information about the process. They asked me to undress and put the gown on but not what to do next. Did not explain what would happen with the x-ray, just gave me very fast instructions about hands on hips, breathe in, breathe out - done. I would have appreciated an introduction, undress here then you'll go into this room. You'll stand in front of a machine and need to breathe in and then out while we take the x-ray. Then come back to get change and you're free to go.

A simple, 'have you had an x-ray before? ' would have been a good question to open with!

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Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust

Thank you for your comments I was pleased to learn that the service was efficient however, it was disappointing to learn that the service you received was so impersonal and that there seemed to be a lack of customer care.

I will pass on your comments to the head of the service so that she is aware of this.

Thank you for taking the time to let us have your feedback which when passed on will help us to improve matters. Kind regards.

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