"A hotel not a hospital"

About: Nuffield Health, Bristol Hospital (Chesterfield)

I spent two nights here and first impressions bar nowhere to park nearby (closest car park 1 mile away down a big hill) were very positive as its a new hospital, nice reception and the rooms are ok. The surgeon was ok, but seemed rushed and lost when they were in the ward before and after. The procedure was fine, but the nurses were too busy moaning about things not working, that more staff had to be cut and that the catering was being outsourced! i concluded that i should have gone to southmead, as the nice environment was good, but disengaged staff and talks about cost cutting are the same as an nhs hospital.

Story from NHS Choices

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Response from Nuffield Health, Bristol Hospital (Chesterfield)

Dear Patient, Thank you for your feedback with regards to your visit to our Bristol hospital. We take all feedback (both negative and positive) extremely seriously and as such these comments have been shared with the senior management team at the hospital. If there are any other areas of your feedback that you would like to elaborate on, please feel free to e-mail me directly via: hospitalfeedback@nuffieldhealth.com Once again I would like to thank you for your critical feedback and for sharing your experience on the NHS choices website. With kind regards, Ben Nuffield Health Consumer Care

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