"A truly caring paramedic"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I went to bed early last night and woke up from sleep with extreme confusion. I didn't recognise my husband's face or where I was. This kind of episode had happened before to me, but not for as long as this. I knew in my confusion that something was wrong and I was concerned about the length of the episode, so I tried to get my husband to call an ambulance.

By the time a paramedic arrived I was much more "with it" and felt like I was wasting his time a little but he assured me that I wasn't, thoroughly checked me over and took his time talking to me.

I have had a few experiences with paramedics in the past who have been unsympathetic at best, but I could tell that this man really cared about my condition. I noticed his name was Robert Wintle. He was a member of the Swindon paramedic team, I assumed. I was amazed by his friendliness and compassion and I didn't feel like just another call out, I felt like I really mattered as a patient. He didn't play down my condition, or make me feel like I was being silly.

I am never really one to leave feedback, but during his visit I was thinking that I MUST leave feedback for this man, because he deserves a medal for his level of care in his work. I just wanted to give him the credit he deserves. In the end he decided that I didn't need to go to the hospital but he gave me a detailed explaination of my other options, which I was very grateful for.

This man went above and beyond what I expected of the NHS paramedic service. The NHS needs more paramedics like Robert!

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Responses

Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear bg14

Thank you for taking the time to share your experience. I hope you are feeling much better now.

I will pass your kind comments onto Rob and ensure he is recognised for the care he gave. I am sure he will really appreciate your feedback.

Thank you again for providing feedback on our service.

Kind regards

Laura

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