"Tired of chasing things"

About: Tameside General Hospital

I recently attended Tameside hospital back in February for spinal injections which didnt work. A week later they called me as planned and said they would refer back to my specialist who would have to go through the next options with me, and that i should get a letter from them with the next 4 weeks. So now we are in May, and i feel like a mug. When i was waiting for my last appointment (the spinal injections), I had also then waited much longer than expected. So I rang them, it came to light that the very in-efficient receptionist had not only forgot to put my contact number on record, but as for my address all the had was my house number, and a wrong street name. So how I was actually going to get my letter I had no idea. I was told this had now been updated. Yet again im waiting for them to contact me, and im sure there will be another poor excuse as to why they have not been able too. I would appreciate some form of contact and before i update you with any details you may need and would actually like to know what you actually have on record for me. Hopefully I will get some reply to this. Thanks

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Responses

Response from Helen Howard, Head of Patient Experience, Tameside and Glossop Integrated Care NHS Foundation Trust

We are really sorry you have had to raise these concerns.

Please can I ask you to contact the Pals and Complaints department on 0161 922 4466 or email palsandcomplaints@tgh.nhs.uk so that this can be looked into straight away for you and we can ensure we have all the correct details

John Goodenough

Director of Nursing

‘’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at

john.goodenough@tgh.nhs.uk

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