"contacting ward for update"
About: Southmead Hospital Southmead Hospital Bristol BS10 5NB
My brother was admitted to Southmead on Saturday evening. I rang on Sunday morning for an update, just after 7am. I fully appreciated that it was staff change over and agreed to ring later. I was given the number of the direct line. 4141324. Between 8am and 9 am I rang that number several times but no one answered. So I tried switchboard again and was put straight through and someone answered. I asked after my brother and the member of staff went and asked him how he was. I was expecting an update from the medical member of staff. The next day I went through it all again, trying the direct line first of all, then going through the switchboard. This time your system told me that gate 31 was invalid, so once again I had to go through the switchboard. Once again there was no one to give me an update on my brother's state. He was sent home on Monday evening. I think that when someone has been admitted to hospital via A&E then surely a professional should be able to tell me, his next of kin, what is actually going on? Communications need to be improved.