"Poor communication between departments - Acute..."
About: Manchester Royal Infirmary Manchester Royal Infirmary Manchester M13 9WL
Poor communication between my consultant / the MRI department and the Acute Medical Ward staff meant that I was kept in for an extra night waiting for tests that had been cancelled. The ward staff didn't seem to have a clue what was going on for the full three days and were largely unavailable directing me to the consultant, who was of course also unavailable. There was no consistency following shift changes either so I had to explain my situation over and over during the three days I was in hospital. No-one seemed bothered and no one took any responsibility.