"Family experince of a ooved one's stay at Priory,..."

About: Priory Hospital Ticehurst

My relative was placed there by the NHS and due to logistics we would not have been able to visit him for two weeks. Luckily he was transferred to the local hospital on day 14. I found the Priory staff rude all save two I'd spoke to. Trying to speak to him on the phone was a nightmare - calls are transferred to a mobile which due to unit's location, kept cutting out. Despite being his next of kin and his consent to share , I was not called once by them. I had to request feedback and asked his doctor to call me. I then had a convoluted journey obtaining an email address to send a copy of his suicide letter to - it had to go via a nurse who failed to confirm receipt as requested.I had to call and ask if it had been passed .He was placed on a cocktail of meds which as since been reviewed at the new placement - two meds have been stopped and it was not clear why he'd been put on them. My impression of the Priory is that not matter how lovely the setting and good the food , the staff and service were indifferent. in their treatment of family members at a very distressing time.

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Responses

Response from Priory Hospital Ticehurst

We are sorry to hear that you had a negative experience at the Priory Hospital Ticehurst. As an organisation we are committed to providing the highest quality of care, to make a real and lasting difference for everyone we support. If you would like to raise your concerns directly with us, please contact our team on 020 7605 0923 or davidwatts@priorygroup.com. Please be assured that we take any concerns seriously and always seek to address any issues raised to us.

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