"very little. I went to A and E ..."

About: Chase Farm Hospital

(as the patient),

What I liked

very little. I went to A and E for diagnosis following a fall earlier in the day. I was sent to X Ray but the area was empty apprently because the staff had gone for a break of over an hour. The x ray room door was left wide open for anyone to walk in - with no supervision. When the Radiaographer eventually returned, he smelt strongly of stale smoke. He was not helpful in any way whilst I was attempting to get onto the couch and made no conversation whatsoever. The Doctor smelt strongly of curry and I couldn't understand what he was saying.

What could be improved

The Staff should learn communication skills and remember to have a shower and clean clothes before attending patients. Basic hygiene seems to be lacking,.

Anything else?

Staff entering the hospital in their 'uniforms' bringing in and taking out germs with them - they should change into and out of hospital clothes inside the hospital. I would not feel confident in being treated as an in-patient at all. The standard of cleanliness leaves a lot to be desired. More care should be taken with regard to access to eq

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Response from Chase Farm Hospital

Thank you for your comments and for taking the time to advise us of your experiences when you attended the hospital. We were sorry to read of your concerns and apologise for any difficulties that you were caused.

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