"Receptionist response times appaling"

Having a close friend receiving treatment at the Hospital I called on a number of occasions to ascertain the well being of my friend following surgery. On each occasion I was left on hold for a ridiculous length of time (over 30 minutes on each occasion). I tried alternative numbers and options but no improvement; nobody is interested...

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Responses

Response from Euxton Hall Hospital

We are sorry to learn about your recent experience when trying to contact Euxton Hall Hospital. We are aware of telephone line issues at present which a team of engineers are working on to rectify as soon as possible, however we appreciate this does not satisfy the poor service you have experienced. All the feedback we receive is given serious attention so that we may learn from and develop our processes in the most appropriate way in order to support our patients and visitors. As your comments are very important to us they have been shared with the Senior Management Team, and in particular the General Manager. Should you wish to discuss your concerns further please email Lisa.Rhodes@ramsayhealth.co.uk who will be more than happy to go through these with you.

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