"one doctor was caring,most nurses ..."

About: Epsom Hospital

(as the patient),

What I liked

one doctor was caring,most nurses in a+e friendly and helpful.

What could be improved

doctors need training in people skills.some staffs english was poor,this needs improving.the catering needs a full scale revamp.it is inadequate and tasteless.hot meals should be provided at night and cooked breakfast should be available, like they do in some other hospitals.

Anything else?

i was on cau for over 12 hours before i was offered a drink also over 12 hrs without painrelief.i had to ask because i couldnt take no more,then it took 20 mins to get it.my drug chart was not written up and i done all my own meds.was told i would have treatment for one of two possible outcomes,but just sent home with no explanation.

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Responses

Response from Epsom Hospital

Thank you for your positive comments about our Accident and Emergency (A and E) team. I will make sure they are passed on.

We are sorry to hear that your stay on the Clinical Assessment Uunit (CAU) was not satisfactory. Please do get in touch with the Patient Advice and Liaison Service (PALS) on 020 8296 2508 or email pals@esth.nhs.uk if you would like us to look into your concerns.

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