"Please sort out the A&E registration process"
About: Lincoln County Hospital / Accident and emergency Lincoln County Hospital Accident and emergency Lincoln LN2 5QY
Posted by Sad Forpatients (as ),
I am 60 years old and its the first time that I have used A&E. Unfortunately my experience was all the bad things that I have heard people say about Lincoln hospital. I banged my head in an accident giving myself a deep skin cut and by self assessment knew that I would need help to hold it together whilst it heals.
My wife took me to hospital and the first stage was an inquisition for 8 minutes where a computer operative showed complete apathy. She could not find the correct surgery for my local doctor. In the 2 hours that followed I watched the same system incompetence be repeated several times. Just give the reception an ipad to resolve that problem! Its easy to resolve and unacceptable that people in a university city should wait to register their attendance, because the system can't find local doctors surgery.
Triage was within half and hour and I saw a doctor (I think this was unnecessary, a nurse would have done fine) after one and three quarters hours. 10 minutes later I was sorted.
What was shocking was that I observed a high proportion of patients and accompanying people continually left A&E to stand outside smoking. This, even though the hospital is a non-smoking site. This would not happen in a cheap hotel or on a train, or in an office or factory workplace, so why would the hospital endure smoking on their site without taking action?
Within A&E there are 3 vending machines encouraging patients and accompanying people to further their obesity journey by drinking coke and eating chocolate. There was a constant flow of people serving the machines and the floor was littered with debris from the machines.
The environment is so poorly managed that it exudes ill-health and the staff that work there exude apathy. Please bring enthusiastic management into the department to turn it around and begin by getting the registration process sorted because A&E are probably not including waiting to be registered in the waiting time statistics.