"Absolutely disgraceful no one cares here"

About: Arrowe Park Hospital

Our Dad came here 2.30pm and was short of breath on arrival and remains untreated and short of breath at 9pm. His chest x ray 2 days ago showed fluid on the lung and tonight it is worse. Only by getting irritated did we get help for our Dad. The hospital coordinator refused to speak to us as too busy. My Sister is crying and our Dad is distressed and we feel helpless and we only agreed for our Dad to come here as the GP thought it safer. How wrong they were. I have worked in the NHS for 30 years this year and I have no pride in it today. AMU never again

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Responses

Response from Arrowe Park Hospital

Please accept my sincere apologies for the delay in replying to you. We are very sorry to hear about the experience you and your father have had at Arrowe Park Hospital. Wirral University Teaching Hospital NHS Foundation Trust is committed to the provision of high quality care for all patients, however we realise that there may be times when we do not always get things right. We note your comments about Arrowe Park Hospital. However, if you would like for us to look into your concerns further, we will need personal details and more information about what happened and where his care was managed. If you would like to discuss your concerns further, you can ring the Complaints Department on 0151 604 7660, email wih-tr.Complaints@nhs.net or in writing to Complaints Department, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. The Complaints Department can discuss the best way that we can try to address your concerns.

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Response from Wirral University Teaching Hospital NHS Foundation Trust

I am sorry to hear about this experience. We have responded to the original post on NHS Choices.

Please contact the Patient Advice and Liaison Service (PALS) on freephone 0800 432 0251, email wih-tr.pals@nhs.net or in writing to PALS, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE if you would like to discuss this further.

Wirral University Teaching Hospital NHS Foundation Trust