"Freshfield Ward"

About: Royal Hampshire County Hospital

My mother was recently a patient on Fresh field ward. While her care was average the cleanliness of the ward was awful. On a number of occasions when I visited there was food on the floor, dust underneath the beds and filthy toilets. The cleaner seemed to spend most of their days sat on the patients beds chatting about a pet and child rather then what they were employed to do. And on a number of occasions men where openly allowed to wander into ladies rooms.

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Response from Royal Hampshire County Hospital

Thank you for your comments regarding Freshfield ward at Royal Hampshire County Hospital. I am sorry your experience did not meet the high standards we aim to achieve. I have shared your feedback with the clinical leaders for Freshfield ward who will use them to make improvements in the future. If you would like to discuss your experience further please contact our customer care team on 01256 486766 or email customercare@hhft.nhs.uk Mary Edwards, Chief Executive Mary.edwards@hhft.nhs.uk

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