"Will avoid at all costs."

About: The Royal Victoria Infirmary

I was reluctantly taken in an ambulance here, for severe abdominal pain. I was not told where I was being taken and was on my own so therefore feeling very vulnerable. I arrived and was made to stand up for 10 minutes, despite my pain, whilst they checked me in. I was then told to go the waiting room, but not told where this was. It was covered in litter and was generally of a poor cleanliness standard. I was not told how long I would be waiting. I had told them that all I needed was painkillers but was left for 3 hours on my own, with no communication being made as to when I would be seen. When this did finally happen, I was given an assessment and had blood tests and told I would be given paracetamol and ibuprofen. These took 30 minutes to arrive. After another hour and a half, the test results came back and I was asked if I felt well enough to go home. Although my pain had not decreased since arriving at the rvi, and I actually felt worse, I agreed to go home as I had had enough of being made to feel guilty for requiring medical treatment, and, in hindsight, due to the poor service, I would have insisted further initially, that I did not require hospital treatment.

Story from NHS Choices

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Response from The Royal Victoria Infirmary

Thank you for taking the time to post your comments on NHS Choices. We are very sorry to learn of poor experience when attending the Emergency department and would wish to assure you that this is not the standard of care we would wish to deliver. We are very concerned by your review and have passed it on for the attention of the management team however as your comment is posted anonymously, we are unable to investigate your concerns but are very keen to do so. If possible, can you please contact the Patient Relations department on telephone 0191 2231382. so that the issues you raise can be fully investigated.

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