"SAU"

About: Royal Derby Hospital

We were advised that the hospital would call my husband back within a fortnight to check his catheter but to date nothing has been done!!! I rang the hospital today to be told that there was no record of this on his file with the specialist he saw originally. Again another item that was not done because it was a Sunday when he was admitted to SAU for urgent treatment. Please can you ensure that these cases are correctly referred so other people do not suffer as we have done.

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Responses

Response from Shaw Poxon, Derby Teaching Hospitals NHS Foundation Trust

Many thanks for providing us with your comments via the NHS Choices website, the alert to which we received on Friday 8th May. We were sorry to hear of your husband’s recent experience and we will certainly ensure that the staff in this area are made aware of your comments. However unfortunately, without more details we are unable to provide a more thorough response, but please accept our sincere apologies for the upset that this has caused you and your husband at this time.

Kind regards

Patient Experience Team

Derby Teaching Hospitals Foundation Trust

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